Team Settings (for Team Administrators)

To be able to access the Team Settings you will need to have administrator access to the Team.

As a Team Administrator you can:

💡To access the Team Settings, go to Options in the top right corner of the Team.

You'll see three tabs: General, Guests, Reports, and Preferences

Team Availability: Availability is used to inform those sending Cases to the Team about the Team’s operating hours. The text provided here is visible to everyone submitting a Case. If this is a Connect team, it will be visible to to guest users before initiating a chat.
Team Privacy: If enabled, the Team is not searchable on the Foxo network and won't appear in the search results. It will, however, always be visible to the members of the Organisation.

The Guest Tab enables Patient and Referrer Connect. Find out more here.

Prerequisites

To be able to access the Guest for Patient and Referrer Chat it will need to be enabled for your Organisation. This is an add-on module that needs to be activated by your Foxo Account Manager.
You will need to be a Team administrator with access to the Team's Settings.

💡Setup

For a complete guide on the settings for Referrer or Patient Connect, use this Connect link and see it live in action.

Here is where you can download a CSV file containing the Team's case metrics.

👇 Find out more here.

Under Team Preferences you can customise team-specific notifications.

👇 Find out more, here.