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      Downloading Case Metrics as a Team Admin

      As an administrator of a Team you can download a CSV file containing the Team's Case metrics.

      Case Metrics

       

      The report allows you to report on information such as: 

      • Case number
      • Case state
      • Subject
      • Priority
      • Creator
      • Claimer
      • Date Created and Claimed
      • Time to Claim
      • Time to Close
      • and more