Types of Foxo Notifications

Foxo sends out a number of notifications to ensure you don't miss any important activity. You can customise notification settings to suit your needs.

What: A running count on tabs/lists (Message, Teams, Cases, Patient Cards) for unread items.
Where: Left navigation + relevant tabs/lists.
Why it matters: A quick scan to see what needs attention.

What: An instant in-app banner inside Foxo for important activity.
Where: Top-right of Foxo.
Why it matters: Great for real-time awareness while you’re actively working in Foxo.

What: A desktop notification from your browser if the new message/activity isn’t viewed within 30 seconds.
Where:
Windows: bottom-right

macOS: top-right
Where to enable: Grant browser permission for notifications
Why it matters: Keeps you updated even if you’re working in another tab or screen, so important activity doesn’t slip through.

What: Real-time alerts on your phone/tablet - even if the app is closed (as long as you’re logged in).
Where to enable on device:
- iOS: Settings → Foxo → Notifications → Allow + Sounds/Badges
- Android: Settings → Apps → Foxo → Notifications → Allow + Sound/Pop-ups

Foxo can send out email notifications for the following:

Missed Activity Summary Email

What: A periodic summary email every 24 hours if you still have unread updates.
Enable: Settings & Profile → Settings → Missed Activity Summary Email

Email Alert for your Patient Cards (under Settings & Profile)

What: Missed activity on Patient Cards you created or where you’re the Primary Carer.
Enable: Settings & Profile → Settings → Patient Activity → Email Alerts

For more information, click here.

Email Alerts for Missed Cases (under the Team Settings)

What: Missed Cases that have been sent into a Team you are a member of.
Enable: Team Settings → Preferences → Case Activity → Notify me via Email for missed Cases

For more information, click here.

If mobile number is provided under the Settings, SMS alerts can be enabled:

Patient Cards:

Urgent Cases:

What: Unactioned urgent priority Case after 5 minutes
Enable: Team Settings → Preferences → Case Activity → Notify me via SMS for missed Cases

Note: If no phone numebr is provided, Foxo sends an email notification for Cases marked as urgent.

Type	What It Does	Where It Appears	Typical Timing	Good For
Unread Count	Shows a running count of unread messages and activity for Messages, Team Chats, Cases, and Patient Cards.	In-app (left navigation)	Continuous (whenever items are unread)	Quick scan of what needs attention
In-App Toast	Instant banner with a preview of new activity	Top-right corner of Foxo	Instant	Real-time awareness while in Foxo
Browser Push	Desktop notification if new activity isn’t read within ~30 seconds.	Windows: bottom-right, macOS: top-right	Delayed (30s)	Heads-up while working in other tabs/screens
Email	Foxo can send three types of email notifications: Missed Activity Summary: daily digest of unread chats, Patient Cards, Cases, and Team activity. Patient Card Activity: updates on Patient Cards you’ve created or where you’re the Primary Carer. Missed Cases: sent if a Case remains unactioned	Email Inbox	Summary: every 24 hours Patient Card: tbc Missed Cases: depending on selected priority	Catch-up after being away and critical alerts without app access
SMS	Foxo can send two types of notifications: Urgent unactioned Cases (email is used if no mobile number is saved). Patient Cards	Text message (or email fallback)	Urgent Cases: 5 mins Patient Cards: tbc	Critical alerts when offline or without app access