Manage and Customise Notifications

Each user can fully customise how Foxo notifies them about activity. All notification settings can be managed under Settings & Profile → Notifications.

1. General Notifications (Browser & App Notifications)

To manage your notifications, go to Settings & Profile.
Click on Settings.
If you don't wish to receive any notifications (toast, push, sound alerts) toggle off Enable browser and app notifications.

4. A blue bar at the top of your screen lets you know notifications are off.

Mute / Silence Notifications

To mute your notifications and stop receiving sound alerts, turn off the sound toggle. A blue bar at the top of your screen lets you know notifications are silenced.

You can also mute notifications based on category, for example, only mute Patient Activity or Cases.

💡Note that even with the sound turned off, you will still receive silent notifications and see the unread badge.

Missed Activity Summary Email

Enable this option to receive a daily email summary of missed activity (sent every 24 hours if there are unread updates).

2. Message Activity

Choose how you’re notified in Group Messages:

Notify me about all Message activity: In Group Messages, you can choose to be notified about all messages. This includes every new message in a chat, even if you’re not directly mentioned

Only notify me when I’m @mentioned: Enable this option to receive notifications only when someone tags you with an @mention. This reduces noise and ensures you’re alerted only when a message is directed at you.

💡 Tip: Choose all message activity if you need to stay across every update in a chat. Select @mentions only if you want to minimise notifications and focus on messages that need your attention.

3. Patient Activity

Control how you’re notified about updates on your Patient Cards (Patient Cards you have created and/or are the Primary Carer of).

Everything
Get notified whenever any activity occurs on your Patient Cards (e.g. new clinical note, media, comments, or updates).
Just me
Only receive notifications when you are @mentioned on a Patient Card.
💡 Useful if you want to cut down on noise and only be alerted when something is directed at you.
SMS Alerts
Receive an SMS notification if you miss activity on your Patient Cards.
Requires a mobile number to be added under Settings.
Email Alerts
Get notified by email if you miss Patient Card activity.

👉 Tip: If you’re part of multiple Patient Cards but only need to be notified when action is required from you, select Just me. If you’re a coordinator or need full visibility, select Everything.

4. Case Activity

💡 My Cases are the Cases that you have claimed

All Activity
Enable this setting to be notified if you miss any activity on My Cases.

5. Manage Team Notifications

❗ To customise Team notifications (Team Chat & incoming Cases) go to the Team followed by Team Settings (cog icon) in the top right corner and select Preferences. For more information, click here.