Cases can be created from different starting points depending on the features you're using and whether you have an integration with a clinical system.
Cases, Collaboration
Creating a Case in Foxo
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Click the plus icon next to Cases (1), or in a Patient Card ‘Create Case’ (2)
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Select a Team and/or Individual you’d like to send the Case to. You can also add multiple Teams / Individuals
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Add a subject and more information if required
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If not creating from a Patient Card, you may select a patient here (attaching a Patient Card is optional).
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Cases can be triaged as Normal, High, or Urgent with notifications escalating accordingly if no action is taken:
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Urgent (Red) SMS sent to Team members after 5 mins of
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High (Yellow) Email sent to Team members after 1 hour
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Normal (Blue) Email sent to Team members after 24 hours
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Add reports, scans, images or other files via the Attach Media button
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Once done, click Submit Case
Creating a Case from a clinical system (3)
This following example shows an integration with Karisma.
1. To use the integration, simply navigate to your reports in Karisma. With a Report selected (pictured below) press Send to Foxo (1).
You can also do this directly from a Report by pressing the Foxo icon (2) shown below.
2. After clicking the button, you’ll see a popup window that enables you to send the Patient to yourself (Patient Card) or to a Clinical Team. If you have added a Team in Foxo (eg. Concierge service) under ”Integrations”, it will appear in the dropdown.
3. If you selected ‘Send to myself’, Foxo will export the patient details as a Patient Card, which you can access under the menu Patients. It is also possible to send a Case into a Team from a Patient Card (see 2 above).