Triaging Cases

Cases can be triaged as Normal, High and Urgent.

Don

triage case

If activity in Foxo is unactioned for over 30 minutes, notifications will be escalated through the following channels: 

 

🔴 Urgent (Red) SMS sent to team members after 30 mins 

NB: If a mobile number hasn't been included Foxo will send an email 

⭐ High (Yellow) Email sent to team members after 4 hours 

🔵 Normal (Blue) Email sent to team members after 24 hours 

 


 

👇 Email sample of a missed case:

 

email case

 

✅ Done. Now learn how to claim, manage and close Cases.