Foxo’s "Connect'' module enables a secure 1-click communication channel from your external network (patients & referrers) into your business
💡TL;DR
The Connect modules are integrated directly within a Foxo Team (found under the Team's Settings) and provide a secure live chat link. This link can be embedded in reports, websites, or even converted into a QR code for easy access.Chats initiated through these links appear as external Cases, marked with a Guest or Patient label, and can be managed by the Team accordingly.
The chat functionality supports both synchronous and asynchronous communication, ensuring flexibility and responsiveness in patient or guest interactions.
Foxo Team View:
Patient Connect
Simply embed the live chat URL on your website or promote a QR code published across marketing assets (business cards, flyers etc) for quick access. Patients can initiate a secure chat session with your Team and securely upload referrals from their mobile device or desktop.
For MS Teams enabled organisations: Our seamless integration with MS Teams enables you to invite patients into the MS Team environment without the need for a Foxo or MS Teams account. Find more information here.
Patient Mobile View:
Referrer Connect
This simple and frictionless process enables your external network (e.g. referrers) to easily communicate with your team without the need for integrations, app installations or account setup. Referrers and your surrounding healthcare network can skip your call queue for decision support or request information on reports, scans, results, or other tech support.
By simply sharing or embedding a Foxo URL in your reports, results, referrals, in your website or as a QR code referrers can initiate a secure chat (synchronous & asynchronous) into your business.
Referrer View:
👉 Find out how to set up Connect here.