IMPORTANT: If you usually sign in with your Microsoft credentials, please contact your IT support.
⚠️ If you encounter issues with the password reset link or do not receive the email to reset your password, it is possible that you are logging in with a Microsoft account linked to your organisation’s Active Directory (AD). If you are uncertain, please reach out to your organisation’s IT department for assistance.
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Mobile App Connection Issues (Android/iOS):
Desktop or Web App Issues
If you're getting the following red error message, please try the steps below to resolve the issue.
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1. Hard Refresh: If you’re stuck on the desktop app or it isn’t connecting, try a hard refresh in your browser (CTRL+F5 on Windows, CMD+F5 on Mac).
2. Clear Cache: If the issue continues, visit app.foxo.com/static/clear.html. This will log you out but ensures you’re running the latest version.You might need to wait for a few minutes and then log in again.
Mobile App Connection Issues (Android/iOS):
1. Reconnect: After opening the app, switch to another app on your phone while keeping Foxo running in the background. Return to Foxo after a few moments, and this should resolve any connection issues.
2. Reinstall Option: If the problem persists, try reinstalling the app from the Apple App Store or Google Play Store, and follow the same steps above.
If these steps didn't work, or you have other account sign in issues, please contact us on help@foxo.com