How to use Patient Connect

For patients starting a chat via Foxo's Patient Connect

Step 1: When accessing the chat for the first time, you will need provide first name, last name and phone number or email address. 

💡 Note: If the ''Remember Me'' checkbox is ticked, the session will be active for 14 days. If it is unticked, the session will be active for 8 hours. An active session means you won't have to log in again and can directly access the chat. 

 

Step 2: Next, you will be prompted to enter a 6-digit code that has been sent to your email or mobile number.

Step 3: You can now either initiate a new chat or access your previous chats (open chats).

Step 4:  Enter a Subject, e.g. "Book appointment" and click 'Next'. .

Step 5: One of the team members will claim this Case and get back to you. In the meantime, you might receive a generic reply with instructions on what to do next, e.g. upload referral etc. You can drag and drop documents in the chat window.  

If you close the chat window, you will receive an email or text when you get a response or on any other new activity in the chat. 

If you're using a mobile device, you can take a photo and upload it in the chat directly form the chat window.

Step 6: Once your request has been resolved, you can close the chat.

💡 You can access all chat history and documents shared with you under the hamburger menu in the top right corner. Here, you'll have access to all of your open and closed chats.