Foxo is a secure communication tool that enables patients to connect directly with their healthcare providers. This guide offers general instructions for patients on how to start a chat with a healthcare provider through Foxo's Patient Connect.
❗ Please keep in mind that this is a general guide, and your experience may differ depending on how your healthcare provider has set up Foxo.
Step 1: When accessing the chat for the first time, you will need provide first name, last name and your phone number to receive a passcode. You might also be prompted to accept a disclaimer (e.g. In case of an emergency, call 000...).
Step 2: Enter the 6-digit code sent to your mobile number.
Step 3: Start a new chat and enter a subject. If set up by the provider, you might have the option to select from different categories. Additionally, if you have used this service before, you can view and access your open chats below the "Start New Chat" button.
Step 4: You may need to provide additional information for verification purposes or to give more details on your request, such as your date of birth, Medicare number, and location. A team member will then handle your case and follow up with you. In the meantime, you may receive an automatic response with responese times or instructions on the next steps.
Step 5: You now have the option to take a photo of a referral or symptom and upload it directly in the chat window. Additionally, you can chat directly with the Organisation's Patient Service team, and receive voice and video calls from them.
If you close the chat window, you will receive a text when you get a response from the provider with a direct link to the chat.
💡 You might have the ability to view all chat history and documents shared with you by selecting the hamburger menu located in the top right corner. However, please be aware that your healthcare provider may have disabled this feature, in which case you will only have access to your open chats.
