Prioritising Cases

Cases can be prioritised as Normal, High and Urgent.

triage case

If activity in Foxo is unactioned, notifications will be escalated through the following channels: 

 

🔴 Urgent (Red) SMS sent to team members after 5 mins 

NB: If a mobile number hasn't been included Foxo will send an email 

⭐ High (Yellow) Email sent to team members after 10 mins 

🔵 Normal (Blue) Email sent to team members after 24 hours 

 


 

👇 Email sample of a missed Case:

 

email case

 

✅ Done. Now learn how to claim, manage and close Cases.