Prioritising Cases

Cases can be prioritised as Normal, High and Urgent.

triage case

If the Case remains unactioned, notifications to the members of the receiving Team will be escalated through the following channels:

🔴 Urgent (Red) SMS sent to Team members after 5 mins 

NB: If a mobile number hasn't been included Foxo will send an email 

⭐ High (Yellow) Email sent to Team members after 10 mins 

🔵 Normal (Blue) Email sent to Team members after 24 hours 

 


 

👇 Email sample of a missed Case:

 

email case