Creating Cases
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      1. Foxo Help Hub
      2. Cases
      3. Creating Cases

      Prioritising Cases

      Cases can be prioritised as Normal, High and Urgent.

      triage case

      If activity in Foxo is unactioned, notifications will be escalated through the following channels: 

       

      🔴 Urgent (Red) SMS sent to team members after 5 mins 

      NB: If a mobile number hasn't been included Foxo will send an email 

      ⭐ High (Yellow) Email sent to team members after 10 mins 

      🔵 Normal (Blue) Email sent to team members after 24 hours 

       

       

      👇 Email sample of a missed Case:

       

      email case

       

      ✅ Done. Now learn how to claim, manage and close Cases.