- Foxo Help Hub
- Cases
- Creating Cases
Prioritising Cases
Cases can be prioritised as Normal, High and Urgent.
If activity in Foxo is unactioned, notifications will be escalated through the following channels:
🔴 Urgent (Red) SMS sent to team members after 5 mins
NB: If a mobile number hasn't been included Foxo will send an email
⭐ High (Yellow) Email sent to team members after 10 mins
🔵 Normal (Blue) Email sent to team members after 24 hours
👇 Email sample of a missed Case:
✅ Done. Now learn how to claim, manage and close Cases.