Powerlist vs Case Inbox

Foxo offers two display modes for Teams, depending on how the Team primarily operates.

On this page:

1. Task-Focused vs Communication-Focused Teams

2. How to enable Powerlist

1️⃣ Task-Focused Teams (Powerlist View)

Designed for Teams with high Case volume and a focus on rapid task management.

• The Powerlist is central for managing and monitoring Cases.

• Team Chat is minimised and accessible on the right-hand side for contextual discussions.

2️⃣ Communication-Focused Teams (Case List)

Ideal for Teams that rely on real-time communication.

• The Team Chat is the main focus.

• The Case Inbox appears on the left for quick access to incoming Cases.

What is the difference?

There’s no difference in core functionality - both views allow you to manage and action Cases within a Team.

The key distinction lies in the layout and workflow focus:

Powerlist is a visually enhanced, upgraded version of the traditional Case List. It’s designed for Teams that need to triage, manage, and monitor high volumes of Cases efficiently. With a dynamic, dashboard-like layout, Powerlist supports rapid task flow management and streamlined communication orchestration.

How to enable Powerlist

1. Go to the Team followed by Options 
2. Select Team Settings
3. Scroll down to Powerlist and enable the toggle. 
4. Save your changes.