Resolving Patient Chat Access Issues

Foxo is used to deliver secure communication between healthcare providers and patients. If you're experiencing problems accessing the Patient Chat link provided by your healthcare provider, please try the suggestions below.

• Check Your Mobile Number:

  • Ensure your mobile number is entered correctly.
  • Select the correct country code by clicking on the flag (e.g., 🇦🇺 for Australia).

• Mobile Number Requirements:

  • Foxo can only send SMS to mobile phone numbers.
  • Ensure your mobile number is local to the healthcare provider you’re contacting.

• Update Your Software:

  • Make sure your mobile phone and browser are up-to-date for the best performance and security.
  • To update your browser: Open your App Store, search for your browser (e.g., Google Chrome), and install any available updates.

• Refresh the Page: Sometimes a simple page refresh can resolve the issue.

  • Mobile:
    • iPhone (Safari): Tap the circular arrow icon in the address bar, or swipe down on the page until you see the refresh icon, then release.

    • Android (Chrome): Tap the three dots in the top-right corner and select Refresh, or swipe down on the page to refresh.

  • Desktop

    • Windows (Chrome, Firefox, Edge): Click the circular arrow icon next to the address bar, or press Ctrl + R on your keyboard.

    • Mac (Safari, Chrome, Firefox): Click the refresh button in the address bar, or press Command + R on your keyboard.

• Check with Your Healthcare Provider:

  • The service may have been temporarily disabled by your healthcare provider. Contact them directly for assistance.

• Check Opening Hours:

  • Many providers display their opening hours directly on the chat interface, and messages sent outside these hours may not receive an immediate response. Some providers also include estimated response times in their automatic replies for your convenience.

• Follow Up:

  • If you haven’t received a response within the indicated timeframe, try starting a new chat.

• Contact Your Healthcare Provider:

  • If you’re still waiting, reach out to your provider directly for further assistance.