Access Issues

Foxo is used to deliver secure communication between healthcare providers and patients. If you're experiencing issues accessing a Patient Chat link provided to you, please try the suggestions below

• Make sure you have entered your mobile number correctly.
• When entering your number, make sure you have selected the correct country code by clicking on the flag (🇦🇺).
• Foxo can only send SMS to mobile phone numbers.
• Foxo only supports mobile phone numbers local to the provider you're contacting.
• Are your mobile phone and browser up-to-date? Make sure you're running up to date software to ensure the latest in security and performance. Open the App Store, search for your Browser (e.g.. Google Chrome), and update if available.

• Please contact your healthcare provider, as they might have turned off the service. 

Still facing problems? Reach out to your healthcare provider or to us via the Help Bot by clicking the Foxo icon bottom right of this page or