Navigating your Sent Cases & Case Inbox

To access all your sent, claimed, and received Cases go to the Cases menu on the left-hand side of your screen. Here you can access two different tabs: Sent Cases and Inbox

On this page: 

1. Overview

2. Sent Cases 

3. Inbox

👇 Click on the arrow  in the bottom right corner to enlarge the image. Then click/hover over the interactive buttons. 

Sent Cases

Under the Sent Cases tab you'll find a list of all Cases that you have sent to a Team or Individual. You can use the filter to sort according to active, pending (=unclaimed) or closed Cases. 

Inbox

Under the Inbox tab you'll find a list of all Cases that you have claimed via a Team and Cases that were sent to you directly.

You can use the filter under 'All' to identify:

• ⭐ My Cases: All of your claimed Cases (via a Team & Direct Cases)
• ✔️ Sent to Me: Cases that were sent to you directly (not claimed yet)