To access all your sent, claimed, and received Cases go to the Cases menu on the left-hand side of your screen. Here you can access two different tabs: Sent Cases and Inbox
On this page:
👇 Click on the arrow 
in the bottom right corner to enlarge the image. Then click/hover over the interactive buttons.
Sent Cases
Under the Sent Cases tab you'll find a list of all Cases that you have sent to a Team or Individual. You can use the filter to sort according to claimed, unclaimed, completed or closed Cases.
You can use the filter under 'All' to identify:
- ⭐ Claimed: All of your sent Cases that have been claimed
- 🕛 Unclaimed: All of your sent Cases that are not claimed (yet)
- ✅ Completed: Cases that have been marked as Complete
- 🚫 Closed: Closed Cases
Inbox
Under the Inbox tab you'll find a list of all Cases that you have claimed via a Team and Cases that were sent to you directly.
You can use the filter under 'All' to identify:
- ⭐ My Cases: All of your claimed Cases (via a Team & Direct Cases)
- 👤 Sent to Me: Cases that were sent to you directly (not claimed yet)
- ✅ Completed: Cases that have been marked as complete
- 🚫 Closed: Closed Cases
💡Tip: It’s recommended to claim a direct Case to let the sender know you are actioning it.
