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Navigating your Sent Cases & Case Inbox

To access all your sent, claimed, and received Cases go to the Cases menu on the left-hand side of your screen. Here you can access two different tabs: Sent Cases and Inbox

On this page: 

1. Overview

2. Sent Cases 

3. Inbox

 

👇 Click on the arrow Arrows in the bottom right corner to enlarge the image. Then click/hover over the interactive buttons. 

 

Sent Cases

Under the Sent Cases tab you'll find a list of all Cases that you have sent to a Team or Individual. You can use the filter to sort according to claimed, unclaimed, completed or closed Cases. 

You can use the filter under 'All' to identify:

  • ⭐ Claimed: All of your sent Cases that have been claimed
  • 🕛 Unclaimed: All of your sent Cases that are not claimed (yet)
  • ✅ Completed: Cases that have been marked as Complete
  • 🚫 Closed: Closed Cases

 

Inbox

Under the Inbox tab you'll find a list of all Cases that you have claimed via a Team and Cases that were sent to you directly.

You can use the filter under 'All' to identify:

  • ⭐ My Cases: All of your claimed Cases (via a Team & Direct Cases)
  • 👤 Sent to Me: Cases that were sent to you directly (not claimed yet)
  • ✅ Completed: Cases that have been marked as complete
  • 🚫 Closed: Closed Cases

💡Tip: It’s recommended to claim a direct Case to let the sender know you are actioning it.