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Case Label Manager

Team administrators can create, delete and edit labels centrally under the Team settings.

Who Can Do What

  • Team Admins – can create, edit, and delete Case labels under Team Settings.

  • Team Members – can apply and remove labels from individual Cases.

Managing Labels

💡 Tip: Once a label is created, all Team members can apply it to Cases

  1. Go to Team Settings 

  2. In the General tab, scroll down to Manage Case Labels and click Manage

  3. To add a label, click Add Case Label, enter the label name

  4. To edit a label, update the text directly.

  5. To delete a label, click the red trash icon.

  6. Click Done to confirm changes.