- Foxo Help Hub
- Guest Chat
- Referrer's Experience
How to use Guest Chat (Referrer's experience)
Below we've outlined the Referrer's experience when starting a Guest Chat.
Step 1: When accessing Guest Chat for the first time, guests will need provide first name, last name and their email address.
Note: They can choose to remember their login for 14 days. The session will be active for 8 hours
Step 2: Enter the OTP which was sent to the provided email account
Step 3: Add a subject to start live chat
Step 4: Wait for Case to be claimed and actioned
Step 5: Close Case
💡 Good to Know:
- A guest can access all their open and close Cases under the Hamburger menu on the top right corner.
- A guest can at any point upgrade their account to a full Foxo account for free and get all their Cases under the Cases menu
- The new Foxo user can access their Guest Cases even after upgrading to a full Foxo account.