How to use Guest Chat (Referrer's experience)

Below we've outlined the Referrer's experience when starting a Guest Chat.

Step 1: When accessing Guest Chat for the first time, guests will need provide first name, last name and their email address. 

Note: They can choose to remember their login for 14 days. The session will be active for 8 hours

 

Step 2: Enter the OTP which was sent to the provided email account

 

Step 3: Add a subject to start live chat

 

Step 4: Wait for Case to be claimed and actioned

 

Step 5: Close Case 

 

💡 Good to Know:

  • A guest can access all their open and close Cases under the Hamburger menu on the top right corner.
  • A guest can at any point upgrade their account to a full Foxo account for free and get all their Cases under the Cases menu
  • The new Foxo user can access their Guest Cases even after upgrading to a full Foxo account.